Privacy Policy

‍Last modified: September 2, 2026

‍Introduction
‍We at Juise Mobility Inc. (hereafter may be referred to as "Juise") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we collect from you, or that you provide, when you visit the website juisemobility.com or use any Juise mobile application, including the Juise Fleet app and the Juise Rider App (together with the website, the "Platform"), and our practices for collecting, using, maintaining, protecting, and disclosing that information. Sections of this policy that apply only to a specific app are labeled.

This policy applies to information we collect:
- On this website and any app released by Juise (the "Platform").
- In email, text, and other electronic messages between you and this Platform.

t does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by Company or any third party; or
- Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Platform.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platform. By accessing or using this Platform, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

‍Children Under the Age of 13, and Students
‍Our Platform is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Platform. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Platform or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at:
‍team@juisemobility.com

‍Some Juise programs are offered through schools, colleges, and universities. Where a school program is available to students who are minors aged 13 to 17, a student's use is subject to the school's authorization and, where required, to parental or guardian consent obtained by the school. We do not use minors' personal information for targeted advertising, and we do not sell it or share it for cross-context behavioral advertising. Where a school provides student information to Juise, or directs Juise to process information to run its program, Juise acts as the school's service provider and processes that information only to provide the program.

Information We Collect About You and How We Collect It
‍We collect several types of information from and about users of our Platform, including information:by which you may be personally identified, such as name, address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");

that is about you but individually does not identify you; and/orabout your internet connection, the equipment you use to access our Platform and usage details.

We collect this information:
-Directly from you when you provide it to us.

-Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

-On your mobile device, through the Juise Rider App, as described in the "Mobile App Information — Juise Rider App" section below.

‍Information You Provide to Us.
The information we collect on or through our Platform may include:
-Information that you provide by filling in forms on our Platform. This includes information provided at the time of requesting further services. We may also ask you for information when you report a problem with our Platform.
-Records and copies of your correspondence (including email addresses), if you contact us.
-Account and profile information: your name, email address, phone number, password, the school or campus you join and any join or invite code you use, and an optional profile photo.
-Two-step verification information: if you enable an authenticator app, the secret used to verify your codes and one-time recovery codes; if you use phone or email recovery, short-lived verification codes.
-Program content you create: trips you record, challenges you join, vehicles or devices you register, parking incident reports you submit, and posts, comments, likes, and friend connections in the app's social features.
-Payment information, if you make a payment through the app: card details are collected and processed by our payment processor, Stripe, and are not stored on Juise's servers; we receive transaction records such as amount, date, the last four digits of the card, and status.

‍Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
-Details of your visits to our Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Platform.
-Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
-Estimate our audience size and usage patterns.
-Store information about your preferences, allowing us to customize our Platform according to your individual interests.
-Speed up your searches.Recognize you when you return to our Platform.

The technologies we use for this automatic data collection may include:

‍Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.

Local storage. Some features of the website and apps store small amounts of data locally on your device (for example, in browser local storage or app storage) to remember your preferences and keep you signed in. You can clear this data through your browser or device settings.

‍Web Beacons. Pages of our Platform and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

‍Third-Party Use of Cookies and Other Tracking Technologies
‍Some content or applications, including advertisements, on the Platform are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see "Choices About How We Use and Disclose Your Information" below.

The Juise Rider App and Juise Fleet app do not contain third-party advertising software, do not use cookies for advertising, and do not share your information with advertising networks.

‍Mobile App Information — Juise Rider App
‍This section describes information the Juise Rider App collects on your mobile device and what it sends to Juise. It is in addition to the rest of this policy.

Account and sign-in information. When you create an account or sign in, we collect and store your name, email address, phone number, and password. Your password is stored only in hashed (irreversible) form; we never store it in plain text. If you enable two-step verification, we store the secret used to verify your six-digit codes and a set of one-time recovery codes. After you sign in, our servers issue access and refresh tokens that keep you signed in; these are stored on your device and are also validated by our servers. We log sign-in and verification attempts, including the time, device type, approximate location derived from IP address, and whether the attempt succeeded, for security and fraud prevention.

If you turn on Face ID, Touch ID, or fingerprint unlock, the biometric check happens entirely within your device's operating system. The app receives only a yes-or-no result and never receives or stores your biometric data, and no biometric data is sent to Juise.

Location and trip information. The Juise Rider App records trips so you can see your ride history, distance traveled, and program points. While a trip is being tracked, the app collects precise GPS location on your device: latitude and longitude, plus speed, heading, altitude, horizontal accuracy, and a timestamp for each sample, and it derives distance, duration, average and top speed, and a travel-mode estimate such as walking versus micromobility.

Foreground and background collection. With "while using the app" permission, location is collected only while the app is open and a trip is active. If you grant "always" or background location permission, the app can keep recording a trip you have started when the app is in the background or your screen is locked, and can automatically detect when a trip starts and ends. You can change or revoke location permission at any time in your device settings; trip tracking then works only while the app is open. On iOS, motion and fitness activity from the device may be used on the device to start and stop trip tracking efficiently.

What is sent to and stored by Juise. When a trip ends, and periodically during a long trip, the trip is uploaded and stored against your account and your school. This includes a trip identifier; whether you started the trip manually or it was detected automatically; the travel mode; the start and end time; total distance; duration; average and top speed; program points earned and lost; the full ordered list of GPS samples for the trip, each with latitude, longitude, speed, altitude, heading, accuracy, and timestamp; which program points of interest you visited and when; and any speed-zone or restricted-zone events, including the latitude and longitude where each event occurred, the reason, the duration, and the points deducted. Trips you start manually are stored with their full location trail.

For trips detected automatically: if a trip is too short or slow to count as a real route and involved no zone event, it is not stored; if it involved a zone event, only the location samples around that event are kept. Your uploaded trip history powers your own ride-history list, your points total, and leaderboards. A trip is shared to the in-app friends feed only if you explicitly choose to share that trip. We do not sell location data and do not use it for advertising.

"Find my device" Bluetooth sightings. If you register a vehicle or device that has a Bluetooth (BLE) beacon so it can be located if lost, and while a Juise app is running, riders' phones can detect nearby registered beacons and report a "sighting." A sighting stored by Juise includes a normalized form of the beacon's hardware address, the reporting phone's GPS location (latitude, longitude, accuracy, and time), signal strength, the time observed, the device owner's account identifier, the account identifier of the rider whose phone reported the sighting, and the associated school. This means that if you have a Juise app installed, your phone may contribute location data points when it passes near other riders' registered devices, and those points are linked to your account. Raw sightings are automatically deleted after 24 hours; sightings that are compiled into a device's location history are kept for a limited period so the owner can review recent history.

Device and technical information. Device model, operating system and version, app version, language and region, time zone, mobile network and connection type, a push-notification identifier, IP address, and diagnostic logs.

Push notifications. If you allow notifications, our notification provider (OneSignal) assigns your device a push token so we can send you account and program notifications. You can turn notifications off in the app or your device settings at any time.

School and program information. Your school or campus membership and any assigned role, challenges you join and your progress, vehicles and devices you register in the program, and parking violations or parking incident reports involving you. Some of this you create; some is created by your school's administrators.

What your school's administrators can see.
Administrators of a school you belong to can see, for that school only, through the Juise administrator dashboard: your program membership and role; challenges you join and your progress; devices you register; parking violations and parking incident reports involving you, including the incident location and any photos, status, and fees; and penalty-review records generated when one of your trips triggered a speed-zone or restricted-zone event that needs review, showing your identity, the trip identifier, the zone, how many times it has happened, the points deducted, the reason, the time, and reviewer notes. Administrators do not receive your ordinary GPS routes or full trip trails; they see program participation and the location of a specific violation or incident.Social content. Any profile photo, posts, comments, likes, friend connections, and trips you choose to share in the app's social features. Content you share is visible to the friends you connect with in the same program.

Diagnostics and crash data. The app uses Google Firebase Crashlytics to record crashes and errors, including stack traces, device state at the time of the crash, and app version, so we can fix stability problems.

Information stored on your device. The Juise Rider App keeps the following in its own storage on your device, not in a shared or system-wide location:

‍Stored on your device:

‍Sign-in tokens--Access and refresh tokens that keep you signed in
Removal: You sign out, clear app data, or uninstall

Profile basics--Name, email, phone, user ID, school memberships, registered devices, cached profile-image links
Removal: You sign out

Biometric-unlock setting--An on/off setting only (no biometric data)
Removal: You sign out or turn it off

Trip tracking data--In-progress and recent trips, including GPS points, until they are uploaded and pruned
Removal: You sign out; after upload and pruning; clear app data; uninstall

Program configuration cache--Your school's points of interest and zone definitions
Removal: Refreshed automatically; cleared on sign-out

Social feed cache--Recently viewed friends-feed posts, so the feed loads quickly
Removal: You sign out; clear app data; uninstall

Signing out of the app removes Juise data stored on that device. Uninstalling the app also removes it.

Background location disclosure. The Juise Rider App requests background location access only to keep recording a trip you have started when the app is not in the foreground or your device is locked, and to automatically detect the start and end of trips. Background location is never used for advertising, is never sold, and is uploaded to Juise only as the trip history described above. You can use the app without granting background location; trips will then record only while the app is open.

‍Service Providers and Where Your Information Is Stored

‍Juise's servers and databases run on Google Cloud Platform in the United States. Files such as profile photos are stored in Google Cloud Storage in the United States.

We use the following service providers to operate the Platform. They are permitted to use the information only to provide services to Juise:

‍Provider:
‍Google Cloud Platform--Hosting, databases, file storage
All server-side information

Google Firebase Crashlytics--Crash and error reporting (Juise Rider App)
Device state, diagnostics, app version

Google Maps Platform--Maps and place lookup in the apps
Map and location queries while using maps

OneSignal--Push notifications
ush token, device info, notification text

Transistor Software--On-device background-location engine built into the Juise Rider App
Location is processed on your device

Stripe--Payment processing, if you make a payment
Card details, transaction data

Your school or campus--Runs the program you joined; administrators use the Juise administrator dashboard
Your program information (see above)

We do not sell personal information and do not share it for cross-context behavioral advertising.

‍How We Use Your Information
-We use information that we collect about you or that you provide to us, including any personal information:

-To present our Platform and its contents to you.

-To provide you with information, products, or services that you request from us.

-To fulfill any other purpose for which you provide it.

-To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

-To notify you about changes to our Platform or any products or services we offer or provide though it.

-To provide to service providers in your area, where you have requested services and we do not provide our services in your area.

-In any other way we may describe when you provide the information.

-For any other purpose with your consent.

-To record and show your trips, calculate distances and program points, and operate leaderboards and challenges.

-To operate campus and school programs, including sharing program information with administrators of a school you join, as described in the "Mobile App Information — Juise Rider App" section.

-To send you the account and program notifications you have enabled.

-To detect, investigate, and prevent fraud, abuse, and security incidents, and to keep the Platform safe.

-To diagnose and fix technical problems and improve the apps.

We may also use your information to contact you about our own goods and services or we may provide it to third-parties who may then contact you about their goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the registration or contact form). For more information, see "Choices About How We Use and Disclose Your Information" below. This paragraph applies to the website only. We do not share information collected through the Juise Rider App or Juise Fleet app with third parties for those third parties' own marketing.

‍Disclosure of Your Information
‍We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.

To contractors, service providers, and other third parties we use to support our business.

To administrators of a school or campus program you join, as described in the "Mobile App Information — Juise Rider App" section.

To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Juise's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Juise about our Platform users is among the assets transferred.

To third parties in exchange for a fee to market their products or services to you if you have consented to these disclosures. For more information, see "Choices About How We Use and Disclose Your Information" below. This does not apply to the Juise Rider App or Juise Fleet app.

To fulfill the purpose for which you provide it.For any other purpose disclosed by us when you provide the information.

With your consent.

We may also disclose your personal information:
-To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
-To enforce or apply our Terms of Service (https://www.juisemobility.com/terms-of-service) and other agreements, including for billing and collection purposes.
-If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Juise or its employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

‍Choices About How We Use and Disclose Your Information
‍We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
-Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
-Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes or to provide services you requested from us where we do not provide those services in your area, you can opt out by checking the relevant box located on the form on which we collect your data (the registration or contact form). You can also always opt out by sending us an email stating your request to team@juisemobility.com
-Location. You can grant, limit to "while using the app," or revoke location and background-location permission at any time in your device settings.
-Notifications. You can turn push notifications off in the app or your device settings.Your trips and posts. You can delete individual trips and your own social posts in the app, remove your profile photo, and sign out to clear Juise data from a device.
-Biometric unlock. You can enable or disable it in the app.Account deletion. See "Account Deletion and Data Deletion Requests" below.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

‍Data Retention

‍We keep personal information only for as long as we need it for the purposes described in this policy, and then we delete it or remove information that identifies you. Our retention periods are:Account profile (name, email, phone, school membership)
For as long as your account exists; deleted within 1-3 business days of a verified deletion request (see "Account Deletion and Data Deletion Requests").

Password hash, two-step verification secrets, recovery codesFor the life of the account; deleted with the account.

Sign-in tokens (server records)Access tokens expire after about 1 hour; refresh tokens expire or are revoked after about 60 days of inactivity or when you sign out.

Trip / route history (full GPS trail, distances, speeds, points, zone events with coordinates)
Retained for the life of your account so you can view your history and points, unless you delete individual trips in the app; deleted when the account is deleted.

"Find my device" beacon sightings
Raw sightings are automatically deleted after 24 hours. Sightings compiled into a device's location history are kept for about 90 days for the owner to review.

Parking violations and incident reports
About 24 months, or longer where the school program or law requires.

Social posts, comments, likes, friend connections
Until you delete them or delete your account.

Profile photo
Until you remove it or delete your account.

Push-notification token
Until you disable notifications or delete your account.

Sign-in, security, and audit logs
About 24 months, retained for security and fraud prevention even after other data is deleted, then purged.

Crash / diagnostic data
Retained by our provider for about 90 days.

Payment and transaction records
About 7 years, to meet tax and accounting requirements (only applies if you make payments through the app).

Backups
Personal information in encrypted backups is overwritten on our regular backup cycle, no later than about 35 days after it is deleted from our active systems.

Aggregated or de-identified information
May be kept indefinitely; it cannot be linked back to you.

If you stop using the app without asking us to delete your account, we keep your account information so your history and points are available if you return. You can request deletion at any time.

‍Account Deletion and Data Deletion Requests

‍How to request deletion. To delete your Juise account and the personal information associated with it, email info@juisemobility.com from the email address on your account, with the subject line "Account Deletion Request," and include the name, email address, and phone number on the account so we can verify your request. You may also write to us at 977 E. 14 Mile Rd., Troy, Michigan 48083.

Verification. To protect your account, we confirm the request from your account email address and, where needed, a code sent to your registered phone number before acting on it. We may ask for additional information if we cannot reasonably verify your identity.

Timing. We complete verified deletion requests within 1 to 3 business days of verifying your identity, and we email you to confirm when it is done.

What we delete. Your account profile, sign-in credentials and two-step verification data, trip and route history, program points, challenge progress, registered devices, beacon-sighting records linked to your account, social posts and connections, profile photo, and push-notification token are deleted from our active systems. Copies in encrypted backups are overwritten within about 35 days on our regular backup cycle.

What we may keep, and why. We may keep a minimal record that the account existed and was deleted; security, fraud, and audit logs for up to about 24 months; payment and transaction records for up to 7 years where required by tax and accounting law; and information we are legally required to retain or that we need to resolve an open dispute or enforce our agreements. Anything we keep is limited to what is necessary and is deleted when no longer needed.

Information held by your school. Parking violations, incident reports, penalty-review records, and other program records that your school or campus administrators create or manage through the Juise administrator dashboard are part of the school's program records. When we delete your account, we remove your copy and disassociate this information from you where we can, but a school may retain its own program records under its own policies. Contact your school administrator directly about records the school holds.

Deleting information without closing your account. In the app you can delete individual trips from your ride history, delete your own social posts, remove your profile photo, and sign out, which removes Juise data stored on that device. Turning off location permission in your device settings stops further trip collection.

On-device data. Signing out of the app, or uninstalling it, removes the Juise data stored on that device. Deleting your account on our servers does not by itself clear a device you are still signed in on; sign out or uninstall to do that.

‍Your U.S. State Privacy Rights
‍California Civil Code Section 1798.83 permits users of our Platform who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, email team@juisemobility.com or write to us at 977 E. 14 Mile Rd., Troy, Michigan 48083.

Depending on the state you live in, you may also have some or all of the following rights regarding your personal information: to know and access the personal information we hold about you; to correct inaccurate personal information; to delete your personal information; to obtain a portable copy of it; to opt out of the "sale" or "sharing" of personal information and of targeted advertising; and to limit the use of sensitive personal information. You also have the right not to be discriminated against for exercising these rights.Sale and sharing. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not sell or share the personal information of minors under 16.

Sensitive personal information. Precise geolocation is treated as sensitive personal information. We use precise geolocation only to provide the trip and program features you ask for, as described in the "Mobile App Information — Juise Rider App" section, and we do not use it to infer characteristics about you.How to exercise your rights. Submit a request by emailing info@juisemobility.com. We will verify your request using the email address and, where needed, the phone number on your account. You may use an authorized agent to submit a request on your behalf; we may ask the agent for proof of authorization and may still ask you to verify your identity directly. To delete your account and data, you can use the process in "Account Deletion and Data Deletion Requests" above. If we deny your request, you may appeal by replying to our response; we will inform you of the outcome of the appeal.

Categories of personal information. The personal information we collect, the sources it comes from, the purposes we use it for, and the categories of third parties we disclose it to are described in the sections above ("Information We Collect About You and How We Collect It," "Mobile App Information — Juise Rider App," "How We Use Your Information," "Disclosure of Your Information," and "Service Providers and Where Your Information Is Stored").

‍Data Security
‍We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Information is transmitted over encrypted connections (HTTPS/TLS) and stored on access-controlled infrastructure operated by Google Cloud Platform in the United States. Passwords are stored only as hashes. Access to production systems is limited to authorized personnel.Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.

‍Changes to Our Privacy Policy
‍It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Platform home page. For material changes that affect a Juise mobile app, we will also provide notice in the app or by email before the change takes effect. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Platform and this privacy policy to check for any changes.

‍Contact InformationTo ask questions or comment about this privacy policy and our privacy practices, or to make a privacy or data-deletion request, contact us at:Juise Mobility Inc., 977 E. 14 Mile Rd., Troy, Michigan 48083 Privacy and data-deletion requests: team@juisemobility.com General questions: team@juisemobility.com